Adobe introduces CDP (Customer Data Platform) capabilities for business-to-business use cases.

Adobe introduces CDP capabilities for business-to-business use cases

Adobe catches up with the competition with the release of new consumer data platform capabilities for marketers, including a “data clean room” and B2B tools.

Through its latest feature release, Adobe’s customer information platform, which first established itself in the B2C sector, is expanding into the B2B space.

Adobe CDP users can use Segment Match to share consumer data of partners, as well known as second-party statistics, & combine this to develop new marketing segments for combined promotions while maintaining consumer privacy, according to Ryan Fleisch, Adobe’s head of Real-Time CDP & Audience Manager product marketing.

According to David Raab, founder of the CDP Institute, technology to facilitate collaborative promotions, including an airline and then a credit card business pooling consumer data to jointly push a discount or financing offer, has been there for years.

Organizations selling advertising, such as Google, Amazon, and Facebook, typically use a data clean room to merge two companies’ data in the privacy-controlled sandbox with accompanying technologies for maintaining privacy compliance, such as homomorphic encryption. Some CDPs are also capable of establishing data clean rooms.

“That’s what when it came to privacy-safe data exchange,” Raab explained. “Typically, both parties submit data, and evaluation of encrypted data yields a true conclusion [of a size of the cooperatively created market sector], which is exciting to consider.”

Users can utilize Segment Match to commingle content with partners by utilizing cookies, instead of relying on identifiers contained throughout their sets of data obtained from numerous digital channels.

The Adobe CDP includes services for marketers, such as Segment Match, to help them segment users more quickly while adhering to privacy regulations.

Adobe has included AI-powered forecast lead and account scoring in its Real-Time CDP B2B and B2P editions. For a long time, AI lead scoring is already standard practice with sales teams using CRM & marketers using all those other CDPs.

Adobe Real-Time CDP, a customer data platform (CDP), has been enhanced to assist companies in transitioning from third-party cookies to first-party data.

Adobe is delivering richer consumer segments with commerce, AI-driven targeting, additional privacy and security features, including segment match throughout channels as organizations across all sectors embrace Adobe Real-Time CDP.

According to the company, Adobe Real-Time CDP, a component of Adobe Experience Cloud, presently provides real-time data with more than 24 trillion viewer segment evaluations and above one petabyte of data processed on average a day, assisting global brands in delivering personalized experiences to millions of consumers in real-time.

Changing Healthcare, Coles, Dicks Sporting Goods, EY, General Motors, Henkel, Major League Baseball, Panera Bread, ServiceNow, Telefonica, The Coca-Cola Company, The Home Depot, T. Rowe Price, and TSB Bank are among the customers.

Anjul Bhambhri, senior vice president of Adobe Experience Cloud, says, “Businesses who invest in putting their first-party data to use can create customized experiences and win the competition.”

“With shifting customer expectations in the modern economy, the moment has arrived to abandon third-party cookies, and organizations must embrace the first-party roadmap to remain relevant.”

Adobe Real-Time CDP enables organizations to collect first-party data and use consent-based practices to create actionable consumer profiles, segment audiences, and provide tailored customer experiences.

Healthcare consumers can benefit from compliance tools.

On the consumer side, Adobe released HIPAA compliance capabilities for Adobe Experience Cloud via Healthcare Shield, an Adobe Experience Cloud add-on. The law applies to consumers at health insurers, health systems, pharmaceutical businesses, and drugstores, and it is periodically updated by the federal government to keep up with technology and automation.

Marketers & experience designers for this kind of company may protect personal data & secure patient communication authorization while executing offer campaigns, customizing in-store experiences, building automated treatment plans, & sending appointment and medicine refill reminders to consumers. The Adobe CDP may also combine patient activity data, allowing users to access their contacts in a uniform manner across digital & phone channels.

Even though Adobe Experience Cloud for Healthcare would not be an EMR system like those used by hospital staff, it may interact with just enough medical data to trigger HIPAA 

compliance. Fleisch stated that Adobe intends to make Healthcare Shield accessible for more vendor apps in the future months; it is now available for the CDP.

“[Users] may exercise all the necessary hygiene surrounding health data, such as keeping their first-party data current and removing data when it may reach an expiration date,” Fleisch explained.

Adobe CDP will soon be linked to Adobe Commerce, previously Magento. An integration that is currently in beta explores future features, such as more detailed marketing personalization in Adobe Experience Platform based on purchasing activity in Commerce.

Among the specific upgrades and additions are:

Enhancing client profiles using Adobe Commerce (Magento): Retail businesses using Adobe Commerce may now connect first-party commerce statistics to Real-Time CDP and some other Adobe Experience Cloud services in beta. This enables marketers to construct extensive client profiles and provide more personalized shopping trips by leveraging information from purchasing and browsing behavior.

AI for more specific targeting and much more efficient pipeline construction: Predictive lead & account ability to score for Real-Time CDP B2B (Business-to-Business) Version & Real-Time CDP B2P (Business-to-Person) Edition is now available, allowing brands to build a more efficient pipeline besides identifying people and accounts that are probable to become sales possibilities using Adobe Sensei-powered intelligence.

Integral privacy and security technologies, as well as Healthcare Shield: Real-Time CDP is now HIPAA compliant, thanks to Healthcare Shields, a new Adobe Experience Platforms service that enables healthcare businesses subject to HIPAA to securely utilize specific types of sensitive personal information to provide personalized experiences across the healthcare customer journey. Real-Time CDP will also include additional privacy and security features to better manage client data.

These improvements include encryption control, methods to automatically honor policies based on customer consent or preferences, & attribute-based access regulations – crucial functionality for organizations operating in heavily regulated industries and those wishing to ensure that data sets are used correctly.

CDP Segment Matching in Real-Time: Segment Match, which is now broadly available, helps Brands manage & activate audience data across multiple channels, as well as leverage Adobe’s governance and permission tools to monitor and enforce how and why audience data is acquired.

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