There is no doubt that Facebook is the magnum opus of the social media industry with more than a billion users across the world. Facebook is not just limited to social interaction and communication but is also serving e-commerce businesses. The sphere of Facebook and its community have solidified the platform as one of the biggest playgrounds for e-commerce businesses. Providing customer support on such a popular social media platform makes it easy for your customers or visitors to contact you and for a better experience.
With this functionality, you can reach your customers via text, receive their call directly, collect customers’ feedbacks, and track real-time sales.
A functional chatbox on the landing page of your store can let your visitors quickly contact you and get their problems resolved right away. They don’t even need to log in to their Facebook account to be involved in the conversation.
Why use Facebook LiveChat on your Magento 2 store?
Facebook doesn’t need any introduction for its popularity and its enormous potential for e-commerce marketing. Since billions of people are using Facebook every day, it is worth your efforts to take a step forward in your sales process using a Facebook chatbot. You will definitely observe an increase in the customer experience. The other major reasons for using Facebook LiveChat on your Magento 2 store are:
- Facebook Livechat is a very quick, handy, and simple alternative for customers and businesses to communicate with each other.
- Neither customers nor businesses need to stay on the website in order to communicate. They can respond at any time. Thus, a similar experience of Facebook Messenger.
- Businesses can also set quick replies and responses for supporting customers in a faster and more convenient manner.
- There are many free Facebook Livechat plugins available.
How to install Facebook LiveChat functionality in your Magento 2 store?
To install Facebook LiveChat functionality, there are many plugins or extensions available both free and paid. These plugins will give you Facebook LiveChat functionality and has great features such as customer care, consulting, sales, etc directly on Landing Page. All management and customer care are done through Facebook Messenger.
How can we help?
At Ceymox Technologies, the best Magento development agency in India, we are having expertise in implementing such functionalities. We will analyze what you want or expect from the chatbot and will either use an existing extension or develop a custom one. Our certified developers are highly experienced in developing such custom Magento 2 extensions.